Shipping policy
This Shipping Policy applies to all orders placed on milarosabella.com across all our active markets: United States, Canada, United Kingdom, and Australia. By placing an order you agree to the terms below.
Where We Ship From
All orders are fulfilled and dispatched from our warehouse at 234 Industrial Park Rd Suite 2, Abbeville, South Carolina 29620, United States. Regardless of your delivery country, all shipments originate from the US.
Order Cut-Off Time
Our daily order cut-off time is 12:00 PM Eastern Time (ET, GMT-5), Monday to Friday. Orders placed before this time are processed the same business day. Orders placed after the cut-off, or on weekends and public holidays, will be processed on the next business day.
Currency
All prices on milarosabella.com are displayed and charged in US Dollars (USD $) across all markets. The price you see at checkout is the price you pay β no currency conversion surprises.
Shipping Destinations
We currently ship to the following countries:
- βUnited States (US)
- βCanada (CA)
- βUnited Kingdom (UK)
- βAustralia (AU)
Shipping Restrictions
We are currently unable to ship to the following:
- βPO Boxes and military addresses (APO/FPO/DPO)
- βFreight forwarding addresses
- βAny country not listed in our shipping destinations above
If your address falls into one of these categories, please contact us at support@milarosabella.com before placing your order.
Shipping Rates
| Market | Standard Shipping | Express Shipping |
|---|---|---|
| United States | $2.95 USDFree on orders $100.00 USD+ | $4.95 USD |
| Canada | $2.95 USDFree on orders $100.00 USD+ | $4.95 USD |
| United Kingdom | $2.95 USDFree on orders $100.00 USD+ | $4.95 USD |
| Australia | $2.95 USDFree on orders $100.00 USD+ | $4.95 USD |
Free Standard Shipping applies to all orders of $100.00 USD or more. Threshold is based on the order subtotal before taxes.
Processing & Handling Time
All orders are processed within 1β2 business days (Monday through Friday, excluding public holidays). Orders placed after the daily cut-off are processed on the next business day.
Estimated Delivery Times
| Market | Standard Transit | Express Transit |
|---|---|---|
| United States | 6β7 business days | 3β5 business days |
| Canada | 5β6 business days | 3β5 business days |
| United Kingdom | 9β15 business days | 3β5 business days |
| Australia | 9β15 business days | 3β5 business days |
Delivery estimates are calculated from the date of dispatch in business days (MondayβFriday, excluding public holidays). These are estimates only; delays caused by customs clearance, carrier congestion, or remote-area delivery are outside our control.
Shipping Carrier
Orders are dispatched via established, certified carriers. Every shipment receives a tracking number. You will receive a shipping confirmation email with your tracking number as soon as your order has been dispatched.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can track your shipment at any time via the carrier's tracking portal or through the "Track Your Order" page on our website.
Please allow a few hours after dispatch for tracking information to become active in the carrier's system.
Change of Address
If you need to change your delivery address after placing an order, please contact us immediately at support@milarosabella.com or +1 716 202 8717. We can only update your address if the order has not yet been dispatched. Once an order has been picked up by the carrier, we are unable to redirect it.
Order Cancellation
You may request to cancel your order within 12 hours of placing it, provided it has not yet been processed for dispatch. To cancel, contact us at support@milarosabella.com with your order number. Once an order has entered fulfilment, cancellation is no longer possible β please refer to our Return & Refund Policy instead.
Duties, Taxes & Customs
United States
Prices are displayed excluding sales tax. Applicable state and local sales tax will be calculated and added at checkout based on your delivery address. No other charges apply upon delivery.
Canada
All applicable taxes and import duties are included in the price shown at checkout. No additional charges apply upon delivery.
United Kingdom
All applicable duties and VAT are included in the price shown at checkout. No additional charges apply upon delivery.
Australia
All applicable duties and GST are included in the price shown at checkout. No additional charges apply upon delivery.
Lost, Delayed or Damaged Shipments
If your order has not arrived within the estimated delivery window, or if your parcel arrives damaged, please contact our customer service team immediately. Depending on the circumstances, we will arrange a replacement shipment or issue a full refund.
For damaged deliveries, please retain the original packaging and provide clear photographs to support a swift resolution.
Split Shipments
In some cases, items in the same order may be dispatched separately. If part of your order is missing, the remaining item(s) will typically arrive within a few business days. You will receive a separate tracking number for each parcel.
Customer Service & Contact
Email: support@milarosabella.com
Phone: +1 716 202 8717
Hours: Monday to Friday, 9:00 AM β 5:00 PM (Eastern Time, ET, GMT-5)
Address: Mila Rosabella LLC, 1603 Capitol Avenue, Cheyenne, Wyoming 82001, United States