Frequently Asked Questions

Here you will find answers to the most common questions about ordering, payment, shipping, and returns.

Payment

What payment methods do you accept?

You can pay securely with: Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, UnionPay, Shop Pay (pay in full or in installments), PayPal, and Google Pay.

My payment was declined. What should I do?

Please try placing the order again or choose an alternative payment method. If the issue persists, contact your bank.

Can I receive an invoice for my order?

Yes. Please send an email to support@milarosabella.com and we will send you your invoice as soon as possible.

Order & Delivery

How long does delivery take?

All orders are processed within 1–2 business days. Estimated transit times after dispatch:

Market	Standard Transit	Express Transit
United States	6–7 business days	3–5 business days
Canada	5–6 business days	3–5 business days
United Kingdom	9–15 business days	3–5 business days
Australia	9–15 business days	3–5 business days

These are estimates and may vary due to customs clearance, carrier congestion, or remote-area delivery.

How much does shipping cost?

Market	Standard Shipping	Express Shipping
United States	$2.95 USDFree on orders $100.00 USD+	$4.95 USD
Canada	$2.95 USDFree on orders $100.00 USD+	$4.95 USD
United Kingdom	$2.95 USDFree on orders $100.00 USD+	$4.95 USD
Australia	$2.95 USDFree on orders $100.00 USD+	$4.95 USD

Can I choose a specific delivery date or time?

Unfortunately, this is not possible. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can monitor your delivery at any time.

My delivery is delayed — what should I do?

Please check the status using your tracking number. If you need further assistance, contact our customer service team at support@milarosabella.com.

Why was my order delivered in multiple parcels?

In some cases items are dispatched separately. If part of your order is missing, the remaining items will typically arrive within a few business days. You will receive a separate tracking number for each parcel.

Do you deliver to my country?

We currently deliver to: United States, Canada, United Kingdom, and Australia.

Will I be charged customs or import duties?

For Canada, UK, and Australia — all applicable duties and taxes are included in the price at checkout. No additional charges apply upon delivery. For the United States — applicable state and local sales tax will be calculated and added at checkout based on your delivery address.

Returns & Refunds

How do I return an item?

You can return your order within 30 days of receipt. Contact us at support@milarosabella.com with your order number to initiate a return. Please refer to our Return & Refund Policy for full details.

How long does a refund take?

Refunds are processed within 5 business days of receiving and inspecting the returned item. Depending on your bank or payment provider, the credit may take a few additional days to appear on your statement.

Order Tracking

Where can I find my tracking information?

After dispatch you will receive a confirmation email containing your tracking number. You can also track your order on our "Track Your Order" page using your order number and email address.

My tracking shows no updates — why?

Tracking information becomes active once your parcel has been scanned by the carrier. Please allow a few hours after dispatch for tracking to update.

I have not received a tracking email — what should I do?

Please check your spam or junk folder first. If you still cannot find it, contact us at support@milarosabella.com and we will resend your tracking information immediately.

Customer Service

How can I contact customer service?

Currencies & Prices

In which currency are prices displayed?

All prices on milarosabella.com are displayed in US Dollars (USD $) across all markets.

Can I pay in a different currency?

All transactions are processed in USD regardless of your location.