Order Cancellation Policy

We understand that sometimes you may need to cancel an order. Please read the following policy carefully.

Cancellation Window

You may cancel your order free of charge within 12 hours of placing it, provided the order has not yet been processed or dispatched. Orders are typically processed within 1–2 business days of being placed.

How to Request a Cancellation

To request a cancellation, contact our customer service team as soon as possible, including your order number:

We will do our best to accommodate your request, but we cannot guarantee cancellation once the order has entered the fulfillment process.

After Dispatch

If your order has already been dispatched, we are unable to cancel it. In this case, please wait for the order to arrive and then initiate a return in accordance with our Return & Refund Policy. You will receive a full refund for eligible returns once the item has been received and inspected.

Refunds for Cancelled Orders

If your cancellation request is approved before dispatch, a full refund will be issued to your original payment method within 5 business days. Please allow additional time for your bank or payment provider to process the credit.

Our Right to Cancel

We reserve the right to cancel any order at our discretion, including in cases of pricing errors, stock unavailability, or suspected fraud. If we cancel your order, you will be notified promptly, and a full refund will be issued.